Best & Crompton Pumps

As a part our exercise to improve our products and services on a continuous basis, we are conducting a customer satisfaction survey. Kindly fill this form which will help us to plan our activities better.

Name		:
Company		:
Contact No		:
Communication:
a)	Interaction during meeting		:
b)	Response/ Promptness in reply		:
c)	Clarity in reply (Contents)		:
d)	Do we meet all your requirements Techincal/Commercial		:
e)	Promptness
	Broucher / Literature		:
	Quotations		:
Overall Please rate the whole process of pre-order activities			:

Delivery:
a)	Are you getting Order acceptance (OA)		:
b)	Is OA in-line with your requirements?		:
c)	Is delivery as committed		:
d)	Has delivery delay affected your progress of work		:
e)	Have we met all your commercial requirement		:
f)	Have we met all your technical requirement		:
Overall Please rate your experience on the post order activities			:

Product:
a)	How do our products compare with our competitors		:
b)	Quality of our products / Is it fit for use		:
c)	Quality / Interchangeability of our spares		:
d)	Ease of maintenance & life of our pumps		:
Overall Please rate the performance, reliability & durability of our products			:

After Sales Service:
a)	Quality of our service wing
	During Commissioning		:
	During Warranty Period		:
b)	Quality of our service wing after warranty period		:
c)	Are you getting acknowledgement for your complaints		:
d)	Are you satisfied with the time period in which the complaint is attended		:
Overall Please rate the ability of our service team to attend service calls promptly			:

On Dealership:
	How does our dealer serve you in representing us
a)	Fairness of charges		:
b)	Standing behind our services		:
c)	Convenience of location & approachable on Phone / Fax / E-mail		:
Overall Please rate "how user friendly" is our delear in your area			:

On Best & Crompton Performance:
a)	Adoptability for improvement		:
b)	Response to the queries		:
c)	Response to the After Sales Service		:

Based on you Overall experience with us will you recommend us for your future expansion plans

Developed by B&C Tech. Services Ltd.