Home  |  Contact Us  |  Location  |  Sitemap

As a part our exercise to improve our products and services on a continuous basis, we are conducting a customer satisfaction survey.

Kindly fill this form which will help us to plan our activities better.

 
Name :
Company :
Contact No :
Communication:
a) Interaction during meeting :
b) Response/ Promptness in reply :
c) Clarity in reply (Contents) :
d) Do we meet all your requirements Techincal/Commercial :
e) Promptness    
  Broucher / Literature :
  Quotations :
Overall Please rate the whole process of pre-order activities :
       
Delivery:
a) Are you getting Order acceptance (OA) :
b) Is OA in-line with your requirements? :
c) Is delivery as committed :
d) Has delivery delay affected your progress of work :
e) Have we met all your commercial requirement :
f) Have we met all your technical requirement :
Overall Please rate your experience on the post order activities :
     
Product:
a) How do our products compare with our competitors :
b) Quality of our products / Is it fit for use :
c) Quality / Interchangeability of our spares :
d) Ease of maintenance & life of our pumps :
Overall Please rate the performance, reliability & durability of our products :
       
After Sales Service:
a) Quality of our service wing    
  During Commissioning :
  During Warranty Period :
b) Quality of our service wing after warranty period :
c) Are you getting acknowledgement for your complaints :
d) Are you satisfied with the time period in which the complaint is attended :
Overall Please rate the ability of our service team to attend service calls promptly :
       
On Dealership:
  How does our dealer serve you in representing us    
a) Fairness of charges :
b) Standing behind our services :
c) Convenience of location & approachable on Phone / Fax / E-mail :
Overall Please rate "how user friendly" is our delear in your area :
       
On Best & Crompton Performance:
a) Adoptability for improvement :
b) Response to the queries :
c) Response to the After Sales Service :
       
Based on you Overall experience with us will you recommend us for your future expansion plans  
       
       
Copyright © Best & Cromptons Industries and Pumps Ltd. . Developed by B&C Tech. Services Ltd.